Get Connected

free confidential help for under 25s

Our vision is that every young person in the UK can find the help they need to support their physical and emotional wellbeing.

Get Connected logo
 Our mission is to serve as the home of help and support for young people, providing a free, confidential, multi-channel helpline service that enables young people to find the help they seek for any problem, whenever they need it. 

Why we exist

Now, more than ever, young people need our support, with youth unemployment at its highest and local services being cut. Children and young people are faced a wide range of problems and many don’t know how to identify and address these.

What we do

Get Connected is the UK’s free, confidential helpline for young people under 25 who need help, but don’t know where to turn

When a young person gets in touch, one of our 100 trained Helpline Volunteers helps them explore their issues. They offer emotional support and can let them know about appropriate sources of further specialist help from our database of 10,000 trusted organisations.

Our helpline is open 365 days a year from 1pm to 11pm and has 5 channels: phone, e-mail, webchat, SMS text and our online directory, WebHelp 24/7.

Get Connected numbers

  • 100 is the number of trained, non-judgemental Helpline Volunteers who commit to a 4 hour shift each week
  • 10,000 is the number of support services we can connect young people to.
  • 68,787 is the number of times that Get Connected was contacted by young people across the UK – nearly 1,500 a week.

Feedback from children and young people

Lily, 13, had turned to bulimia as a way of coping with her mothers’ suicide. She wanted help getting over her eating disorder which left her feeling worthless and alone.

 It was good that I got to talk about how I was feeling. They were so understanding and I didn’t feel so scared or lonely anymore 

Jack, 15, had been abused as a child and had started having flashbacks. He was self-harming to deal with these distressing episodes and wanted some support.

 I received brilliant help from Get Connected as I didn’t feel afraid to open up to them. They really listened and made me feel like I could cope 

Get Connected operators
Get Connected young person

Charlie, 23, had been unemployed for over three years. He felt like he had nothing to live for and wanted help getting his life back on track.

 I want to say that it’s amazing what Get Connected are doing for us. I’ve had so many bad experiences and they’ve provided me with ways of getting through 

Billy, 12, had moved to a new school and was being bullied every day. He felt that he had nobody to turn to for help and needed someone to talk to.

 I liked that they listened and asked me how I felt. Nobody has ever asked me that before and it felt so good to be heard