Terms and conditions for training courses

Booking procedure
You can book online at www.treasurers.org/training

Alternatively, please complete the booking form found at the back of the ACT Training Programme 2013 and email to training@treasurers.org , or fax to +44 (0) 20 7374 8744, or post to ACT, 51 Moorgate, London EC2R 6BH, UK.

Booking confirmation

Once we have processed your booking, we will send you a confirmation email with an invoice. Your place is guaranteed once payment has been received. Bookings made less than 21 days prior to the start of the course will require immediate payment.

Payment

Payment must be received within 21 days of the invoice date or in advance of the training course, whichever is the sooner and regardless of booking date. Payment can be made through:

• The ACT secure online payment site: https://secure.treasurers.org/makepayments
• Credit card by completing an online booking form, or by phone, fax or post.

Credit card details via email will not be accepted under any circumstances

• BACS to ACT (Administration) Ltd, National Westminster Bank, Sort Code 60-00-01,
  Account name 01053760
• IBAN GB 94 NWBK 600001 01053760, SWIFT Code: NWBKGB2L. Please quote invoice number in any correspondence
• Cheque made payable to ACT (Administration) Ltd

Fees

All ACT training courses listed in the programme are subject to VAT at the current rate. Course fees include tuition on the day(s), all relevant course materials, lunch and refreshments.

Early bird discounts

The early bird discount applies to ACT courses only (excludes ACCA and IIA courses). The discount is not available in conjunction with any other offer and places are subject to availability.

Special Requirements

The ACT will make every effort to accommodate special requirements that have been notified in advance on the booking form.

Joining Instructions

Joining instructions including outline of the day, venue details, map and local hotels details will be issued approximately two to four weeks prior to the course. If you have not received your joining instructions three days prior to the training course, please call +44 (0) 20 7847 2540. The ACT will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.

Course transfers

There is no charge for transferring your booking to the same course on an alternative date provided you notify the ACT in writing up to 21 days before the start and if there is availability. However, a transfer fee of 20% of the course fee (plus VAT) will be payable if the notice is received less than 21 days before the start of the original course. No refund will be made in the event of a transfer. No more than one transfer will be allowed. Requests to transfer a course must be made in writing and can be sent by email to training@treasurers.org

Cancelling your place

If you notify the ACT in writing (via letter, email or fax) up to 28 days before the start date of a course, you will receive a full refund less an administration fee of 20% (plus VAT) of the course fee. If you withdraw for whatever reason within the 28 day period, the full fee will remain payable even if you are unable to nominate a substitute attendee. Substitutions should be received by the ACT at least 48 hours prior to the course start date.

Should a participant require an invitation letter from the ACT, we are able to provide this as long as full payment of the course fee has been received. The ACT is not able to act on behalf of the participant and is not responsible for any costs incurred by failure to obtain a Visa.

Full course fee can be refunded if a participant has been declined a Visa and has provided proof of this.

Non-attendance

If you fail to attend the course on which you are booked and have not given prior notice to the ACT then the course fee will remain payable in full and no transfer will be allowed.

Cancellation by the ACT

Where circumstances dictate, the ACT reserves the right to alter published programmes, trainers, fees or venues without prior notice. In the event of a course being cancelled, a refund of the course fee will be made but no compensation will be paid for any additional costs incurred.incurred.

Venues

Details of the specific venue will be sent in the joining instructions for all training courses.

Dress code

There is no dress code; however, most participants choose to wear smart casual clothing. Due to variable temperatures of air conditioned rooms, layers are advised.

Liability

The ACT does not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of the ACT. Participants should take professional advice when dealing with specific situations.