Terms and Conditions for Training Courses

Booking procedure
Each participant wishing to join an ACT training course must complete in full a training course booking form. Forms can be found at the back of the ACT Training Programme or on the website. Once completed, forms should be sent by:

• fax - +44 (0)20 7374 8744
• post - ACT, 51 Moorgate, London EC2R 6BH, UK
• email - training@treasurers.org (please do not send credit card details by email)
• via the website - www.treasurers.org/training

Booking Confirmation
Once we have processed your booking, we will send you a confirmation email with an invoice.

Payment
Payment must be received within 21 days of the invoice date or in advance of the training course whichever is sooner. Payment can be made by:

• BACS to ACT (Administration) Ltd, National Westminster Bank, sort code 60-00-01, account number 01053760, IBAN GB 94 NWBK 600001 01053760. Swift code: NWBKGB2L
• cheque made payable to ACT (Administration) Ltd
• credit card by completing an online booking form, by phone, fax or by post. Credit card details via email will not be accepted under any circumstances.

Fee Guidance
All ACT courses listed in the programme are subject to VAT at 17.5%. Course fees include all relevant course materials, refreshments and lunch.

Special requirements
The ACT will make every effort to accommodate special requirements that have been notified on the booking form.

Joining Instructions
Joining instructions including an outline of the day, venue details, map and local hotel details will be issued approximately two weeks prior to the course. If you have not received your joining instructions three days prior to the training course, please call +44 (0)20 7847 2540. The ACT will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.

Course transfers
There is no charge for transferring your booking to the same course on an alternative date provided you notify the ACT in writing up to 14 working days before the start of the course and that there is availability. However, a transfer fee of 20% of the course fee (plus VAT) will be payable if notice is received within 14 workings days of the start date of the original course. No refund will be made in the event of a transfer. No more than one transfer will be allowed.

Cancelling your place
If you notify the ACT in writing or via email up to 14 working days before the start date of the course, you will receive a full refund less an administration fee of 20% (plus VAT). If you withdraw for whatever reason within the 14 day period, the full fee will remain payable if you are unable to nominate a substitute attendee.

Non-attendance
If you fail to attend the course on which you are booked and have not given prior notice to the ACT then the course fee will remain payable in full.

Cancellation by the ACT
Where circumstances dictate, the ACT reserves the right to alter published programmes, trainers, fees or venues without prior notice. In the event of a course being cancelled, a refund of the course fee will be made but no compensation will be paid for any additional costs incurred.

Venues
Details of the specific venue used will be sent in the joining instructions for all courses.

Dress code
There is no dress code; however, most participants choose to wear smart casual clothing.

Liability
The ACT does not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of the ACT. Participants should take professional advice when dealing with specific situations.