Customer promise

ACT Customer Service and Support

We promise to:

  • Put the customer experience at the heart of everything we do
  • Always be friendly, polite and professional in any form of communication
  • Respond quickly and efficiently and fully address all enquiries
  • Let customers know what will happen next, by when and by whom
  • Provide clear, helpful and up to date information about our products and services through accessible channels
  • Enable our customers to have choice in how they wish to seek information, advice or interact with us. Keeping our processes and customer interface as straightforward and consistent as possible
  • Always look for ways that we can improve the products and services we deliver and seek customer feedback

If, on occasion, we do get it wrong we promise to:

  • Act quickly and effectively to correct the situation
  • Take appropriate steps to ensure it doesn’t happen again

How you can help

In order to meet these goals we do ask our customers to:

  • Provide us with complete and accurate information when contacting us
  • Keep personal details up to date and inform us of any changes
  • Where applicable quote ACT customer number or invoice number

Customer Feedback

We welcome feedback, positive or otherwise, on all of our products and services, please don't hesitate to let us know what you think. You'll be providing information to help us improve the service we provide to you.

Please only use the form below to provide feedback. It should not be used for general enquiries, these should be directed to

Please note that name and contact details are not compulsory should you wish to remain anonymous. However if you would like any feedback or resolution then we would ask you to supply this information.

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