Customer promise

About us

We are the authentic voice of the treasury profession: educating, supporting, and leading the treasurers of today and tomorrow.

Our vision:

We enable and support treasury professionals throughout their careers by:

  • Providing clear treasury leadership and a trusted dynamic global network of experts
  • Raising the profile of the profession, growing its influence and championing its success
  • Having high-level real economy influence with policy makers and regulators
  • Offering guidance, valued products and an excellent customer service

ACT Customer Service

We promise to:

  • Put the customer experience at the heart of everything we do
  • Always be friendly, polite and professional in any form of communication
  • Respond in a timely manner and fully address all enquiries where possible
  • Keep our processes and customer interface as straightforward and consistent as possible
  • Always be on the look out for ways we can improve

If, on occasion, we do get it wrong we promise to:

  • Act quickly and effectively to correct the situation
  • Take appropriate steps to ensure it doesn’t happen again

How you can help

In order to meet these goals we do ask our customers to:

  • Provide us with complete and accurate information when you contact us
  • Keep this information up to date and inform us of any change of details or circumstances
  • Where applicable quote your ACT customer number, booking reference or invoice number

Should you wish to give us some feedback (positive, negative or suggestions) please complete the following form below or contact a member of the customer service team.

Feedback form

Please note that name and contact details are not compulsory should you wish to remain anonymous. However if you would like any feedback or resolution then we would ask you to supply this information.

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